Get in Touch
Live Tech Support
Chat Monday through Saturday, 9am–7pm CT. Wiring diagrams, compatibility checks, install advice — no script, no robots.
Email the Team
[email protected] for orders, [email protected] for dealers. We reply within one business day, usually faster.
Visit the Showroom
2300 Industrial Blvd, Suite 4, Nashville TN 37208. Hands-on demos of every pickup, bridge, and wiring kit in the catalog.
Where Tone Lives in Person
Our Nashville showroom and warehouse share a single 12,000 sq ft building — the same floor where every order ships from. Walk in and you'll find demo guitars loaded with every pickup set we sell, a parts wall you can pull from, and a tech bench running almost constantly. No appointment needed, though builders on tight schedules can book a private station through the form below.
Tours of the pick winding room run every Friday at 2pm. It's the part of the operation that turns curious customers into long-time loyalists.
Frequently Asked Questions
Do you offer phone support?
Yes. Call 615-555-0142 between 9am and 7pm Central. For complex wiring or restoration questions, email is faster — attach photos and we'll respond in detail.
Can I order parts not listed on the site?
Absolutely. We source hard-to-find NOS capacitors, vintage-correct potentiometers, and discontinued hardware daily. Send your wishlist through the form with as much detail as possible.
Do you ship internationally?
We ship to over 60 countries. International orders are routed within 24 hours, with tracking and full customs documentation included on every parcel.
Is the showroom open on weekends?
Saturday 10am to 4pm CT. We're closed Sundays and major US holidays so the team can rest, rewind pickups, and test new batches.
Got a build, a question, a wild idea?
Drop your details below and a real human who actually plays guitar will get back to you.
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